Global Banking, Modernized Mail
Automate Direct Mail at the Scale of 176 Million Customers
Santander is transforming banking with cloud-native platforms like Gravity and AI-first strategies. Lob helps you bring that same automation and intelligence to your physical mail — from compliance notices and account statements to acquisition campaigns and merger integration communications — with full delivery tracking and personalization at global scale.
Seamless M&A Integration Communications
As Santander integrates Webster Financial, Lob automates the surge of account migration notices, terms updates, card reissuance letters, and branch communications — ensuring every customer receives timely, compliant mail without manual bottlenecks.
Compliance Mail on Autopilot
From adverse action notices and privacy disclosures to tax documents and regulatory updates, Lob ensures Santander's compliance-sensitive communications are triggered automatically, tracked end-to-end, and delivered on time across every market.
Personalized Campaigns That Convert
Power credit card, mortgage, deposit, and wealth management acquisition campaigns with data-driven personalization and A/B testing — turning Santander's 6,600+ branch network into a hyper-local growth engine.
Enterprise-Grade Tracking & Analytics
Gain real-time delivery visibility across millions of mail pieces. Lob's API-first platform integrates with Santander's cloud infrastructure to provide the same observability you expect from digital channels — applied to physical mail.
Simplify your financial services mail without tradeoffs
Transactional mail for financial services
As mail volume grows, your speed can’t slip. Lob has the infrastructure and supply chain expertise to get your high-volume tax forms, checks, and more out the door and to their destination fast – while helping you maintain consistency and SOC 2 compliance.
How Lob helps
- API-driven automation: Trigger mail directly from your systems for shorter lead times and decreased security risks.
- Print Delivery Network: Route mail closer to the destination for better delivery speed.
- End-to-end tracking and PDFs: Track mail from production through delivery to streamline optimization and audits.
Direct mail for financial services marketers
Automate your pre-approvals and retention campaigns based on real-world events – and hit the mailbox before the competition. Lob helps financial services marketers win with automated, personalized direct mail that’s easy to track and optimize. Drive high ROI without any heavy lifting.
How Lob helps
- Personalized, reusable templates: Design once, then personalize content dynamically with your data.
- Routing intelligence: Lob’s Postal IQ selects the most efficient USPS entry path for optimized delivery.
- Campaign analytics: Integrate with your CRM or CDP to track multichannel campaign results.
See Lob in action
68%
of financial services
leaders say mail is effective
for acquisition
63%
of industry marketing
leaders use AI for
personalized messaging
87%
of leaders say mail logistics
are a blind spot they’re
addressing
Our experts know financial
services mail
Read the Q&A from Lob financial services experts
How do we keep financial services mail fast and consistent as volume grows?
Lob's Print Delivery Network routes mail through a distributed print infrastructure, so speed and quality stay consistent whether you're sending thousands or millions of pieces. No vendor juggling, no drop-off at scale.
Can we run direct mail in a way that holds up in SOC 2-regulated environments?
Lob completes annual SOC 2 Type 2 audits across all five Trust Services Criteria and provides audit-ready tracking and documentation for every mailpiece. Your compliance team will have the support they need, but as with any vendor, confirm that Lob fits within your specific compliance requirements.
How do we integrate direct mail with our existing tech stack?
Direct mail APIs make it easy to connect Lob directly to your CRM or core systems so that you can trigger tax forms, checks, and statements from existing workflows. Plus, you can send delivery data back into your platforms and keep direct mail coordinated with the rest of your channels.
See How Lob Powers Direct Mail Automation for Santander's Scale
