How Lob protects you – and your customers
SECURITY + COMPLIANCE
Whether you're automating transactional direct mail or running data-driven campaigns, Lob helps shield your business from costly compliance risks while keeping your customer data secure.
Security at every step of the mail journey
Platform controls
We provide robust account controls, plus access to audit and API request logs for enhanced security oversight and monitoring
Data protection
We keep your customer data safe with encryption in transit and at rest, automatic redaction, and built-in data retention policies to reduce exposure
Trusted printer partners
We regularly audit our nationwide network of printers to meet our strict security, privacy, and operational standards
Compliance built in
We align with leading frameworks like SOC 2 and HIPAA, and are assessed regularly through independent reviews
Lob defends the data your business runs on
- EncryptionExperience peace of mind with industry-leading encryption: TLS 1.2+ for data in transit and AES-256 for data at rest.
- Access managementSeamlessly manage user access and permissions with Single Sign-On (SAML 2.0) and role-based access controls.*
- Proactive monitoringAlways know what’s going on with your account – and spot risks – with programmatic access to audit and API request logs.
- Secure hostingLob is powered by the secure, reliable, and scalable infrastructure of Amazon Web Services (AWS).
*Available with Enterprise subscription only
Minimize risk with infrastructure built for resilience
- Secure software development workflowsWe employ automated testing, static security analysis, dependency vulnerability scanning, and mandatory code reviews to minimize risks.
- Infrastructure as codeWe maintain our infrastructure configurations through code, ensuring every deployment is consistent, secure, and fully auditable.
- Rapid threat responseWe catch vulnerabilities early with real-time monitoring, automated scanning, and regular penetration testing from independent experts.
Print delivery network
66% of operations executives cite delivery timing to avoid compliance risks as a major challenge. Lob’s Print Delivery Network is built to beat the clock – and the risk.
Lob’s Print Delivery Network combines nationwide scale with rigorous quality and security standards – so your mail moves fast, stays secure, and arrives exactly as intended.
See how it works
Industry-leading direct mail compliance
Meet regulatory requirements and avoid costly violations with security practices that support HIPAA, GDPR, and CCPA/CPRA. We also complete annual SOC 2 Type 2 audits across all five Trust Services Criteria as part of our commitment to your legal and contractual obligations.
SECURE MAIL FOR HEALTHCARE
Need HIPAA compliance? We’ve got your back.
Business Associate Agreements (BAA)
HIPAA/HITECH privacy audits
Dedicated printing facilities
Lob Trust & Security Center
Explore our documentation, review compliance reports, and get answers to your security questions.
Ready to make your direct mail more secure?
