As part of an omnichannel collections strategy, send customers a timely letter to inform them of a failed recurring payment and encourage them to update their payment information on file to avoid a service disruption.
Customize the letter template with your personalized logo, messaging, and signature.
Suggested merge variables include:
- letter creation date
- recipient first name
- subscription product name
- payment amount due
- payment due date
Letter > Create a Letter > "file"
Standard Envelope Design Templates:
8.5x11 Letter: Design PDF (for 6 pages & less)
Flat Envelope: Design PDF (for >6 pages)
Custom Envelope Design Templates:
8.5x11 Letter: Design PDF (Single windowed)
Custom Envelope: Design PDF
8.5x11 Letter: HTML
Custom Envelope: HTML