Direct Mail for Omnichannel Retail
Power Lovesac's Showroom Growth and Customer Retention with Automated Direct Mail
With 275+ showrooms and counting, Lovesac needs a direct mail partner that keeps pace with rapid expansion — without adding integration complexity. Lob automates personalized mailers for new showroom launches, seasonal promotions, and loyalty campaigns, seamlessly connecting to your omnichannel infinity flywheel with no heavy tech lift required.
Effortless Integration, Zero Friction
Lob's API connects to your existing marketing stack in days, not months — eliminating the technical resource constraints that slow down execution so Lovesac can launch campaigns faster.
Automated Showroom Launch Mailers
Trigger geo-targeted postcards and invitations around every new showroom opening, roadshow, or partner activation — automatically personalized by location and audience segment.
Measurable Omnichannel Performance
Track every mail piece from print to mailbox with real-time delivery analytics, and tie direct mail performance directly to Lovesac's ecommerce and in-showroom conversion metrics.
Scalable Retention and Reactivation
With 155K+ new customers annually and 43% repeat purchase rates, Lob helps Lovesac send timely, personalized retention mailers and win-back campaigns that drive lifetime value at scale.
Improve your retail mail ROI – even with a lean team
Direct mail for retail & ecomm marketers
Retail marketing teams are expected to move fast, personalize everything, and prove ROI – often without extra headcount. Lob combines advanced campaign tools and industry-leading infrastructure, so your team can launch campaigns without managing multiple vendors, handoffs, or timelines.
How Lob helps
- Templates and automation: Create reusable templates, then trigger mail via API integrations.
- Routing intelligence: Lob coordinates print, routing, and USPS entry through our print partners to help shrink delivery time.
- Campaign analytics: Integrate with your CRM or CDP to track multichannel campaign results.
See Lob in action
How ecommerce and retail brands use Lob
Add mail to your CRM or CDP
customer journeys
Trigger postcards to reactivate
lapsed customers
Drive digital engagement with QR
codes or PURLs
Mail to new audiences you can’t get
to with email
Send personalized promotions or
offers timed to key events
Launch and deliver new campaigns
faster
25%
of marketing budgets are
going to direct mail in 2026
98%
of leaders say direct mail is
effective for winback
94%
say direct mail is best when
integrated with other
channels
Our experts know retail mail
Read the Q&A from Lob retail experts
How do we add direct mail to existing journeys so it runs alongside our digital channels?
Lob's API integrates directly with your CRM or CDP, so direct mail becomes another trigger in your existing journeys, not a separate workflow. When a customer hits a segment or behavior threshold, you can program mail to fire automatically to amplify your other channels.
What are the best ways to trigger winback mail, and when should it send?
Postcards work well for reactivation since they’re low-cost, easy to personalize, and can be stuck to a fridge as a reminder. Set your trigger based on lapse behavior in your CRM: typically 30, 60, or 90 days of inactivity, depending on your purchase cycle. You may even be able to reach customers that you can’t reach through email.
How do we personalize retail direct mail at scale without slowing production?
Build your template once in Lob with merge variables and conditional logic, then let your customer data do the work. Content, offers, and format can all flex dynamically at send time, whether you’re sending 500 thousand pieces or 500.
See How Lob Helps Lovesac Turn Every Showroom Opening and Customer Touchpoint Into Measurable Growth
