Healthcare Insurance Mail Automation

Modernize Member Mail for 39 Million People Served

Managing insurance mail shouldn't mean juggling vendors, timelines, and compliance risks.

Automated Compliance Mail at Scale

From EOBs and coverage determinations to HIPAA notices and annual notices of change, Lob automates high-volume regulated mailings with built-in address verification and audit trails — purpose-built for Aetna's compliance-sensitive communications across Medicare, Medicaid, and commercial lines.

Real-Time Tracking and Visibility

Gain full delivery visibility for critical member notices, onboarding kits, and renewal communications. Lob's real-time mail tracking gives Aetna operational confidence that time-sensitive documents reach members within required SLAs.

Seamless Digital-to-Physical Integration

Connect Lob with Aetna's Salesforce and AI-enabled systems to trigger personalized physical mail from digital workflows — aligning with your $20B commitment to simplify healthcare by bridging omnichannel member experiences.

Consolidate Vendors, Reduce Complexity

Replace fragmented print-and-mail vendor relationships across Aetna's national footprint with a single automated platform. Lob reduces manual processes, eliminates errors, and gives your operations teams centralized control over millions of member mailings.

Simplify your insurance mail without tradeoffs

Operational mail for insurance

Policy communications can't be late or lost when you’re aiming for compliance targets. Lob replaces fragmented workflows with one secure, automated solution that scales with your volume. That means claims updates, policy notices, and checks get out the door fast and arrive on time.

How Lob helps

API-driven automation: Trigger mail directly from your systems, and streamline the process.
Print Delivery Network: Leverage a distributed print network to get reliable service even at peak volume.
End-to-end tracking: Track mail from production through delivery to make optimization and audits easy.

Direct mail for insurance marketers

Winning and retaining policyholders comes down to targeting, timing, and trust. Lob makes it easy to launch personalized acquisition and retention campaigns – from renewal notices to cross-sell offers – that fill digital funnel gaps and integrate with your martech stack for multichannel engagement.

How Lob helps

Personalized, reusable templates: Design once, then personalize content dynamically with policy-holder and prospect data.
Routing intelligence: Lob’s Postal IQ selects the most efficient USPS entry path for optimized delivery.
Campaign analytics: Integrate with your CRM or CDP to track campaign results and ROI across channels.

See Lob in action

25%
of marketing budgets are
going to direct mail in 2026

98%
of leaders say direct mail is
effective for winback

94%
say direct mail is best when
integrated with other
channels

Our experts know insurance mail

Read the Q&A from Lob insurance experts

How can we make sure policy-related mail arrives on time?

Lob's Print Delivery Network routes each piece through the nearest print facility, so mail enters USPS mailstreams closer to the destination and arrives faster. Real-time tracking gives you visibility at every stage, and built-in address verification catches bad addresses before they become undeliverables.

How do we trigger renewals, claims updates, and policy notices automatically from our policy admin system or CRM?

Lob's API connects to your policy management system or CRM, so mail fires automatically based on policy events like renewal window openings, claim status changes, or notice due dates. No manual handoffs, shorter lead times, and a full audit trail on every send.

What's the best way to run personalized acquisition and retention mail for insurance?

Build reusable templates in Lob with dynamic content that pulls from your policyholder data – offers, coverage details, and renewal dates. Then, use our APIs to trigger sends through your existing martech workflows.

Talk to an expert