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Win back customers with intelligent direct mail

Intelligent direct mail puts the power in your hands to convince and convert at scale.
Talk to sales

11,000+ innovative companies choose Lob to ignite possibilities. Meet our customers ->

Booking.com logoExpedia logoThredUp logoGusto logoMarley Spoon logoSeatGeek logoClover logoMabel logo

The business impact of customer reactivation


of a company’s business comes from existing customers


probability of selling to an existing customer vs. only 5% to 20% of selling to a new prospect


Increasing customer retention by 5% increases profits by 25-95%

Ready, set, reactivate!

Lob. enables you to use intelligent, trigger-based direct mail to re-engage and reactivate customers to turbocharge your revenue.

Strengthen client relationships

Use personalized customer experiences to re-engage customers before they become inactive. The Lob platform enables limitless customization options for copy, images, promotions, and offers optimized for conversion.

Marley Spoon

“With each campaign we’ve sent, we've seen a higher conversion rate and a lower cost per reactivation.”

Malin Dettmann-Levin
Marley Spoon

See their story ->

Retain customers like a pro.
Get The Modern Marketers Guide to Customer Retention with Direct Mail ->

Reduce costs by 85% by automating manual workflows

Direct mail campaigns can be resource heavy, with multiple touchpoints in every aspect of the print and delivery process. The Lob platform enables an 85% increase in operational efficiency by automating campaign creation, printing, postage, address verification, and sustainability initiatives.

62% of consumers have been inspired to take action after reading a direct mailpiece

Source: 2022 State of Direct Mail:
Consumer Insights

Transform your omnichannel campaigns with the power of real

Reactivation campaigns usually involve a multichannel approach that includes online and offline tactics, including email marketing, digital ads, retargeting and more. Bring the power of direct mail to your omnichannel campaigns and winback your customers by standing out from the digital noise.

The Lob promise:


intelligent mail

Learn more ->

Customer retention resources

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