Chime, Meet the Smarter Way to Reach 9.5M+ Members Through Mail

Put your mail on auto, so your team can focus on client growth

As Chime scales new products like Chime Prime, Credit Builder, and Workplace — and navigates the compliance demands of consumer fintech — your member communications need to keep pace. Lob helps Chime automate personalized, trackable direct mail at scale, from regulatory notices to lifecycle campaigns, so every piece of mail is as modern as your banking experience.

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Compliance Mail, Fully Automated

From adverse-action notices to change-in-terms disclosures and privacy communications, Lob ensures Chime's regulated mailings are accurate, auditable, and delivered on time — reducing risk across your partner-bank relationships.

Personalized Member Lifecycle Campaigns

Drive adoption of Chime Prime, Credit Builder, and Savings with targeted direct mail triggered by member behavior — seamlessly integrated into your existing growth and retention workflows.

Built to Scale With You

With 1.5M new active members added in 2025 alone, Chime needs mail infrastructure that scales effortlessly. Lob's API-first platform fits right into your AWS-powered stack and grows with your member base.

Track Every Mail Piece Sent

Get real-time delivery tracking and analytics on every notice, welcome kit, and cross-sell campaign — giving Chime's data and growth teams the visibility to optimize spend and measure ROI like a digital channel.

Simplify your financial services mail without tradeoffs

Transactional mail for financial services

As mail volume grows, your speed can’t slip. Lob has the infrastructure and supply chain expertise to get your high-volume tax forms, checks, and more out the door and to their destination fast – while helping you maintain consistency and SOC 2 compliance.

How Lob helps

API-driven automation: Trigger mail directly from your systems for shorter lead times and decreased security risks.
Print Delivery Network: Route mail closer to the destination for better delivery speed.
End-to-end tracking and PDFs: Track mail from production through delivery to streamline optimization and audits.

Direct mail for financial services marketers

Automate your pre-approvals and retention campaigns based on real-world events – and hit the mailbox before the competition. Lob helps financial services marketers win with automated, personalized direct mail that’s easy to track and optimize. Drive high ROI without any heavy lifting.

How Lob helps

Personalized, reusable templates: Design once, then personalize content dynamically with your data.
Routing intelligence: Lob’s Postal IQ selects the most efficient USPS entry path for optimized delivery.
Campaign analytics: Integrate with your CRM or CDP to track multichannel campaign results.

See Lob in action

68%
of financial services
leaders say mail is effective
for acquisition

63%
of industry marketing
leaders use AI for
personalized messaging

87%
of leaders say mail logistics
are a blind spot they’re
addressing

Our experts know financial
services mail

Read the Q&A from Lob financial services experts

How do we keep financial services mail fast and consistent as volume grows?

Lob's Print Delivery Network routes mail through a distributed print infrastructure, so speed and quality stay consistent whether you're sending thousands or millions of pieces. No vendor juggling, no drop-off at scale.

Can we run direct mail in a way that holds up in SOC 2-regulated environments?

Lob completes annual SOC 2 Type 2 audits across all five Trust Services Criteria and provides audit-ready tracking and documentation for every mailpiece. Your compliance team will have the support they need, but as with any vendor, confirm that Lob fits within your specific compliance requirements.

How do we integrate direct mail with our existing tech stack?

Direct mail APIs make it easy to connect Lob directly to your CRM or core systems so that you can trigger tax forms, checks, and statements from existing workflows. Plus, you can send delivery data back into your platforms and keep direct mail coordinated with the rest of your channels.

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