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When customer retention is mission-critical, intelligent direct mail delivers

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The business impact of customer retention


of a company’s business comes from existing customers


Current customers are 50% more likely to try new products and spend 31% more than new customers


Increasing customer retention by 5% increases profits by up to 95%

Maximize revenue and minimize churn

The threat of churn keeps marketers up at night but you don’t need to lose sleep when you’ve got intelligent direct mail working for you 24/7/365.

Use trigger-based direct mail at the first signs of churn to re-engage customers and turbocharge your revenue.

Create personalized experiences designed for conversion

Capture customers' attention with the personalized experiences they expect using limitless customization options for copy, images, promotions, and offers optimized for conversion.

Naked Wines

We’ve been able to increase retention and revenue by getting more repeat orders. We’ve seen benefits across the business.

Benjamin Pack

Naked Wines

The speed you need to succeed

Lob automates printing, postage, delivery, and address verification with unlimited access to an exclusive nationwide print delivery network.

What used to take months can now be done in days. That’s the speed of success.

67% of marketers say direct mail has the best ROI of any channel they use67% of marketers say direct mail has the best ROI of any channel they use

Acquiring customers is expensive. Retaining them shouldn’t have to be

When a customer churns, you not only lose the money you spent to acquire them but the recurring revenue you get from repeat purchases.

Maximize the impact of your marketing channels by using intelligent direct mail in every step of your customer journey.

The Lob promise:
‍100% carbon neutral

Direct mail automation resources add to power your success


Getting Started with Address Verification for Financial Services

As part of our discussion series, we chat with organizations on how they use technology to streamline workflows and eliminate resource heavy activities.


The Modern Marketer’s Guide to Customer Acquisition with Direct Mail

Learn how to apply advanced acquisition strategies to your direct mail with real-world examples of how marketers are combining online and offline channels.


The Retention Marketing Stack

Learn how today’s retention marketers are tackling an evolving technological landscape and implementing tooling that boosts efficiency and ROI.