Lob’s website experience is not optimized for Internet Explorer.
Please choose another browser.

Customer Service Survey Letter

Send customers a letter inviting them to complete a survey and provide valuable feedback on a recent interaction with your company.

Mail Type

Letter

Use Case

Customer Communications

Additional Details

Customize the letter template with your personalized artwork, messaging, signature, and contact information.

Suggested merge variables include:

  • letter creation date
  • recipient first name
  • interaction date
  • agent name
Get Started

API Documentation:
Letter > Create a Letter > "file"

Standard Envelope Design Templates:
8.5x11 Letter:         Design PDF (for 6 pages & less)
Flat Envelope:        Design PDF (for >6 pages)

Custom Envelope Design Templates:
8.5x11 Letter:         Design PDF (Single windowed)
Custom Envelope:  Design PDF

HTML Examples:
8.5x11 Letter:          HTML
Custom Envelope:   HTML