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When customer retention is mission-critical, intelligent direct mail delivers

Intelligent direct mail puts the power in your hands to convince and convert at scale.
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11,000+ innovative companies choose Lob to ignite possibilities. Meet our customers ->

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The business impact of customer retention


of a company’s business comes from existing customers


Current customers are 50% more likely to try new products and spend 31% more than new customers


Increasing customer retention by 5% increases profits by up to 95%

Maximize revenue and minimize churn

The threat of churn keeps marketers up at night but you don’t need to lose sleep when you’ve got intelligent direct mail working for you 24/7/365.

Use trigger-based direct mail at the first signs of churn to re-engage customers and turbocharge your revenue.

Create personalized experiences designed for conversion

Capture customers' attention with the personalized experiences they expect using limitless customization options for copy, images, promotions, and offers optimized for conversion.

Naked Wines

“We’ve been able to increase retention and revenue by getting more repeat orders. We’ve seen benefits across the business.”

Benjamin Pack
Naked Wines

Retain customers like a pro.
Get The Modern Marketers Guide to Customer Retention with Direct Mail ->

The speed you need to succeed

Lob automates printing, postage, delivery, and address verification with unlimited access to an exclusive nationwide print delivery network.

What used to take months can now be done in days. That’s the speed of success.

67% of marketers say direct mail has the best ROI of any channel they use

Source: 2022 State of Direct Mail

Acquiring customers is expensive. Retaining them shouldn’t have to be

When a customer churns, you not only lose the money you spent to acquire them but the recurring revenue you get from repeat purchases.

Maximize the impact of your marketing channels by using intelligent direct mail in every step of your customer journey.

The Lob promise:


intelligent mail

Learn more ->

Customer retention resources

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