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Reimagining Customer Communications in Insurance with CPH, VillageCare, & Oscar Health

May 21, 2020

For insurers, COVID-19 has laid bare the challenges of informing members and patients with timely and relevant communications, while keeping a close eye on operating costs. Insurers who have reimagined their holistic communication strategy have reaped the benefits of being able to quickly engage customers while reducing the costs of mail and regulatory compliances, a difficult feat in what is historically a notoriously low-touch industry.

Watch this panel discussion to hear how insurance leaders like Oscar Health, VillageCare, and CPH & Associates transformed their customer engagement and outreach offline by leveraging modern technology to coordinate across multiple channels with minimal lift.

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