The probability of selling to a new customer is just 5-20%. Toss that in with the rising costs of acquisition and the increase in signal to noise of digital acquisition channels and D2C marketers have a real problem on their hands; unless they can retain and grow the customers they have. According to the Bond Brand Loyalty Report, 77% of consumers say they are likely to stay with a brand that has a loyalty program and 63% of consumers will spend in order to maximize the benefits of a loyalty program.
So how does one tap into those loyalty numbers? By creating personalized and important experiences for your customers.
Join Lob and Cheetah Digital on May 13th at 1pm PT | 4pm ET for a live webinar where we will show you: