Acquiring a new customer can cost five times more than retaining an existing one, however, maintaining a customer presents its own challenges. Customer expectations are growing across the board. They’re demanding fast shipping, transparent communications, and responsive support from every company they engage with. And they put their money where their mouth is, 80% of consumers have stopped doing business with a brand in response to a negative experience.
With premium features becoming baseline requirements, how do brands create a unique and profitable business model that attracts consumers? Watch our webinar hosted by Michael Peach, Head of Product Marketing at Lob, and Phillip Akhzar, CEO at Arka, as they talk about how to create a memorable eCommerce Customer experience.
Webinar topics will include:
Personalizing your eCommerce customer experience from acquisition to delivery.
Enhancing customer data to streamline delivery logistics and reduce operational costs.
Leveraging your brand presence to increase sales.
Creating a memorable customer experience strategy.
Meet the Hosts