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Meet the Hosts
Today, more and more operations business units are tasked with identifying strategies to recover lost revenue and prevent customer churn. The cost of losing a frustrated customer due to an unsatisfactory billing experience or a poor customer communications process is steep.
Join Ben Wu, VP of Product at Lob and Michael Rafferty, Product Manager at Passport Labs Inc. to learn how world-class operations teams use technology to:
- Recover lost revenue through customer centric collections strategies
- Prevent churn and increase lifetime value
- Stay compliant in the changing regulatory landscape
- Implement data-driven analytics to drive revenue growth
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